All goods sold are non-refundable. Under the circumstances where an unforeseen problem arises and requires an exchange, promises to work our best to resolve the situation for our customers. We reserve the right to accept or refuse any exchange not meeting our eligibility guidelines.
We give you 7 days to exchange after you received the item. Exchanging an item bought on online website is very easy. Visit a Tian Si store with your receipt, and hand over the original item to receive the new one. If you decide to request an exchange from online website, please contact our physical store, our sales assistant will assist you with your exchange process. Kindly note, the products must be unused and unworn with original receipt for being eligible for exchange.
Tian Si Jewellery Sdn Bhd reserves the right to cancel orders for any reason. Possible reasons include potentially compromised security, fraudulent transactions, incorrect pricing or non-payment.
Return address: 75, JALAN AUSTIN HEIGHT 3, TAMAN MOUNT AUSTIN, 81100 JOHOR BAHRU, JOHOR, MALAYSIA